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PRODID:-//ChamberMaster//Event Calendar 2.0//EN
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BEGIN:VEVENT
DTSTART:20170201T193000Z
DTEND:20170201T210000Z
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SUMMARY:Membership Luncheon: Exceeding Customer Expectations
DESCRIPTION:Chamber luncheons are held at the Golden Steer Steak n' Rib House at  23826 104th Ave SE on Kent's East Hill.  Doors open at 11:30 a.m. with open networking.  Bring your business cards for the card exchange & prizes.  \n\n \n\nFebruary 1st - Exceeding Customer Expectations:  This session presentation was voted one of the top two keynotes in the world by the Meeting Professionals International Association in 2011. Businesses can no longer have the goal of meeting the customer's expectations\; the goal today must be to exceed them.  What does that look like from the customer's perspective?  Brad will entertain you with great stories and hilarious examples of businesses that step out of the box and find ways to "Wow" the customer.  You will learn about how customers create their perceptions of you\, your employees and your business. Learn why exceeding customer's expectations is as simplistic as changing one or two behaviors and being consistent with those behaviors. You will walk away with actionable information with which to make changes the very same day. This session is targeted to anyone\, from any industry\, at any level.  Topics include: s Using Pedestal Words s How People Judge Us s Three Customer Level Types s The Three Levels of Listening s Creating Emotional Attachments s Perception Becomes the Customer's Reality
X-ALT-DESC;FMTTYPE=text/html:<span style="language: en-US\;"><span style="font-size: 12pt\;"><span style="font-family: times new roman\;">Chamber luncheons are held at the Golden Steer Steak n&rsquo\; Rib House at &nbsp\;23826 104th Ave SE on Kent&rsquo\;s East Hill.&nbsp\; Doors open at 11:30 a.m. with open networking.&nbsp\; Bring your business cards for the card exchange &amp\; prizes.&nbsp\;&nbsp\;</span></span></span><br />\n&nbsp\;<br />\n<span style="font-weight: bold\; language: en-US\;"><span style="font-size: 13pt\;"><span style="font-family: times new roman\;">February 1st </span></span></span><span style="language: en-US\;"><span style="font-size: 13pt\;"><span style="font-family: times new roman\;">- </span></span></span><span style="font-weight: bold\; language: en-US\;"><span style="font-size: 13pt\;"><span style="font-family: times new roman\;">Exceeding Customer Expectations: </span></span></span>&nbsp\;<span style="language: en-US\;"><span style="font-size: 11pt\;"><span style="font-family: times new roman\;"><span style="color: black\;">This session presentation was voted&nbsp\;</span></span></span></span><span style="font-weight: bold\; language: en-US\;"><span style="font-size: 11pt\;"><span style="font-family: times new roman\;"><span style="color: black\;">one of the top two keynotes in the world</span></span></span></span><span style="language: en-US\;"><span style="font-size: 11pt\;"><span style="font-family: times new roman\;"><span style="color: black\;">&nbsp\;by the Meeting Professionals International Association in 2011. Businesses can no longer have the goal of meeting the customer&rsquo\;s expectations\; the goal today must be to exceed them.&nbsp\; What does that look like from the customer&rsquo\;s perspective?&nbsp\; Brad will entertain you with great stories and hilarious examples of businesses that step out of the box and find ways to &ldquo\;Wow&rdquo\; the customer.&nbsp\; You will learn about how customers create their perceptions of you\, your employees and your business. Learn why exceeding customer&rsquo\;s expectations is as simplistic as changing one or two behaviors and being consistent with those behaviors. You will walk away with actionable information with which to make changes the very same day.&nbsp\;</span></span></span></span><span style="language: en-US\;"><span style="font-size: 11pt\;"><span style="font-family: times new roman\;"><span style="color: black\;">This session is t</span></span></span></span><span style="language: en-US\;"><span style="font-size: 11pt\;"><span style="font-family: times new roman\;"><span style="color: black\;">argeted to anyone\, from any industry\, at any level.&nbsp\;&nbsp\;</span></span></span></span><span style="font-weight: bold\; language: en-US\;"><span style="font-size: 11pt\;"><span style="font-family: times new roman\;"><span style="color: black\;">Topics include:</span></span></span></span> <span style="language: en-US\;"><span style="font-size: 11pt\;"><span style="font-family: wingdings\;"><span style="color: black\;">s</span></span></span></span> <span style="language: en-US\;"><span style="font-size: 11pt\;"><span style="font-family: times new roman\;"><span style="color: black\;">U</span></span></span></span><span style="language: en-US\;"><span style="font-size: 11pt\;"><span style="font-family: times new roman\;"><span style="color: black\;">sing Pedestal Words</span></span></span></span> <span style="language: en-US\;"><span style="font-size: 11pt\;"><span style="font-family: wingdings\;"><span style="color: rgb(68\, 68\, 68)\;">s</span></span></span></span> <span style="language: en-US\;"><span style="font-size: 11pt\;"><span style="font-family: times new roman\;"><span style="color: black\;">How People Judge Us</span></span></span></span> <span style="language: en-US\;"><span style="font-size: 11pt\;"><span style="font-family: wingdings\;"><span style="color: rgb(68\, 68\, 68)\;">s</span></span></span></span> <span style="language: en-US\;"><span style="font-size: 11pt\;"><span style="font-family: times new roman\;"><span style="color: black\;">Three Customer Level Types</span></span></span></span> <span style="language: en-US\;"><span style="font-size: 11pt\;"><span style="font-family: wingdings\;"><span style="color: rgb(68\, 68\, 68)\;">s</span></span></span></span><span style="language: en-US\;"><span style="font-size: 11pt\;"><span style="font-family: times new roman\;"><span style="color: rgb(68\, 68\, 68)\;"> T</span></span></span></span><span style="language: en-US\;"><span style="font-size: 11pt\;"><span style="font-family: times new roman\;"><span style="color: black\;">he Three Levels of Listening</span></span></span></span> <span style="language: en-US\;"><span style="font-size: 11pt\;"><span style="font-family: wingdings\;"><span style="color: black\;">s</span></span></span></span><span style="language: en-US\;"><span style="font-size: 11pt\;"><span style="font-family: times new roman\;"><span style="color: black\;"> Creating Emotional Attachments</span></span></span></span> <span style="language: en-US\;"><span style="font-size: 11pt\;"><span style="font-family: wingdings\;"><span style="color: rgb(68\, 68\, 68)\;">s</span></span></span></span> <span style="language: en-US\;"><span style="font-size: 11pt\;"><span style="font-family: times new roman\;"><span style="color: black\;">Perception Becomes the Customer&rsquo\;s Reality</span></span></span></span><br />\n&nbsp\;<br />\n&nbsp\;
LOCATION:Golden Steer Steak n' Rib House at 23826 104th Ave SE on Kent's East Hill
UID:e.444.244055
SEQUENCE:3
DTSTAMP:20260512T223201Z
URL:http://info.kentchamber.com/events/details/membership-luncheon-exceeding-customer-expectations-244055
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